Effective Date: 27.10.2024
At Minutego Grocery Limited (“Minutego,” “we,” “us,” or “our”), we are committed to providing a reliable and efficient grocery
delivery service. This Cancellation Policy explains our approach to order cancellations and outlines the limited circumstances
under which an order may be cancelled. Please review this policy carefully, as it applies to all orders made through our
platform, including our website and mobile applications.
1. No Cancellations Policy
Once an order is confirmed through our platform, it is considered final, and we are unable to accept cancellations. This no-
cancellation policy applies to all orders, including situations where users may wish to cancel due to a change of mind,
alternative arrangements, or any other personal reason.
2. Exceptions to No-Cancellation Policy
While we do not accept cancellations from customers after order confirmation, Minutego Grocery Limited reserves the right to
cancel an order under specific circumstances:
• Product Unavailability: If an item in your order becomes unavailable and no suitable substitute can be provided, we
may cancel the order and issue a full or partial refund, as applicable.
• Operational Constraints: In rare cases, we may cancel an order due to unforeseen operational issues, such as
delivery service interruptions or extreme weather conditions that prevent us from fulfilling the order.
• Order Verification Issues: If we are unable to verify payment or delivery details provided, we may cancel the order
to protect against fraudulent transactions.
In such cases, you will be notified promptly, and any applicable refund will be processed to your original payment method.
3. Contact Information
For any questions or concerns regarding our Cancellation Policy, please contact us at:
Minutego Grocery Limited
75 Highbridge Street, Waltham Abbey, United Kingdom, EN9 1BH
Email: [email protected]
Phone: +44 7454 754046
Acknowledgement
By placing an order with Minutego Grocery Limited, you acknowledge that you have read, understood, and agree to this
Cancellation Policy.
