Effective Date: 27.10.2024
At Minutego Grocery Limited (“Minutego,” “we,” “us,” or “our”), we strive to provide a seamless and high-quality grocery delivery
experience. This Refund Policy explains the limited circumstances in which refunds may be issued, alongside our no-refunds
policy on certain items. Please review this policy carefully, as it applies to all orders made through our platform, including our
website and mobile applications.
1. No Refunds Policy
Once an order is confirmed through our platform, it is considered final. Minutego Grocery Limited operates on a strict no-
refunds policy. This applies to all purchases, including cases where the user may change their mind, find an alternative
solution, or wish to cancel after confirmation.
2. Exceptions to No-Refunds Policy
While we maintain a no-refunds policy, limited exceptions may apply, solely at our discretion:
• Incorrect Items: If you receive an incorrect item in your order, please notify us within 24 hours of delivery. We will
investigate the issue and, if confirmed, may issue a partial refund or arrange for a replacement.
• No Refunds for Damaged Items: We do not accept refunds on items that are damaged. All products are checked
and packed carefully, and our team ensures they meet quality standards prior to dispatch.
3. Reporting an Issue
To report an incorrect item, please contact us within 24 hours of delivery at:
Email: [email protected]
Please provide the following information when reporting an issue:
• Your order number
• A description of the issue
• Photographic evidence (for incorrect items)
Our team will review your request and provide instructions on any eligible next steps.
4. Conditions for Refunds and Replacements
If a refund or replacement is issued, it will be subject to the following conditions:
• Timely Notification: You must report any issue within 24 hours of receiving your order.
• Return of Incorrect Items: For incorrect items, we may request that the product be returned in its original, unused
condition. We will provide instructions on how to return such items if required.
5. Processing of Refunds
If a refund is approved, it will be processed as follows:• Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
• Processing Time: Refunds may take [5-10 business days] to process, depending on your financial institution’s
policies.
Please note that Minutego Grocery Limited is not responsible for delays caused by your bank or payment provider.
6. Contact Information
For any questions regarding our Refund Policy, please contact us at:
Minutego Grocery Limited
75 Highbridge Street, Waltham Abbey, United Kingdom, EN9 1BH
Email: [email protected]
Acknowledgement
By placing an order with Minutego Grocery Limited, you acknowledge that you have read, understood, and agree to this Refund
Policy.
