Terms & Conditions of Minutego Grocery Limited
Effective Date: 27.10.2024
Welcome to Minutego Grocery Limited (“Minutego,” “we,” “us,” or “our”). These Terms & Conditions (the “Terms”) govern your
access to and use of our grocery delivery services via our website and mobile applications (iOS and Android). By accessing or
using our platform, you agree to comply with and be bound by these Terms.
If you do not agree to these Terms, please do not use our platform or services.
1. Definitions
• Platform: Refers to the Minutego Grocery Limited website, iOS, and Android applications.
• User or you: Any person accessing or using our platform.
• Order: Refers to the purchase of products through the platform.
• Scheduled Delivery: An order delivery on a chosen future date.
2. Eligibility
You must be at least 18 years old to use our platform. By accessing our services, you represent that you meet this eligibility
requirement.
3. User Accounts
• Account Creation: You are required to create an account to use our services. You agree to provide accurate and
complete information and update it as necessary.
• Account Security: You are responsible for keeping your login details secure. We are not responsible for any loss or
damage resulting from unauthorized access to your account.
• Account Termination: We may suspend or terminate your account at our discretion for violations of these Terms or
any fraudulent activities.
4. Service Terms
• Order Process: You can place an order by selecting items and completing the payment process. By placing an
order, you agree to purchase the items selected.
• Order Modifications and Cancellations: Orders placed through Minutego Grocery Limited cannot be modified or
canceled once confirmed. Please review your order carefully before finalizing the purchase, as no cancellations or
refunds will be issued after confirmation.
• Product Availability: Availability of products is subject to change. In cases where items are unavailable, we may
substitute items or notify you for further instructions.
5. Pricing and Payment
• Pricing Structure: Prices displayed for products may vary. Please note that the price marked on certain products
may differ from the final price due to our service charges, which cover handling, logistics, and delivery facilitation.
The final, adjusted price will be shown at checkout.
• Delivery Fees: Delivery fees are calculated at checkout and may vary based on delivery options and locations.
• Payment Methods: We accept credit cards, debit cards, and digital wallets. By providing payment information, you
authorize us to charge the total order amount as displayed at checkout.• No Refunds Policy: All sales are final, and no refunds will be provided once an order is confirmed.
6. Delivery Policy
• Delivery Options: We offer same-day and scheduled delivery services. Delivery windows are available during
checkout.
• Delivery Coverage: Our delivery services are limited to specific geographic areas. Users should confirm service
availability for their location.
• Failed Deliveries: If you are unavailable at the delivery address, or if the address provided is incorrect, additional
charges may apply for redelivery or restocking.
7. User Responsibilities
• Accurate Information: Users must provide accurate and up-to-date information, especially for delivery addresses.
• Accessibility: Users must ensure that someone is present at the delivery location to receive the order.
• Prohibited Activities: You agree not to misuse our platform, interfere with its operation, or engage in any activity
that violates these Terms.
8. Age-Restricted Products
Minutego Grocery Limited offers certain products restricted to customers aged 18 and over. These age-restricted items are
clearly marked on our platform. By purchasing any 18+ product, the user affirms that they are at least 18 years of age.
Minutego Grocery Limited does not assume responsibility for verifying the age of purchasers. Any purchase of age-restricted
products by individuals under 18 is not the responsibility of Minutego Grocery Limited, and we disclaim liability for any
consequences arising from such transactions.
9. Return, Refund, and Cancellation Policy
• No Cancellations Policy: Once an order is confirmed, it cannot be canceled.
• No Refunds Policy: All sales are final, and no refunds will be issued. This applies to all confirmed orders, including
cases where the user may wish to cancel or modify their order after confirmation.
10. Intellectual Property Rights
All content, logos, and trademarks on the platform are the property of Minutego Grocery Limited. Users are granted limited
rights to use the platform for personal, non-commercial purposes and may not copy, modify, or distribute any content without
written permission from Minutego Grocery Limited.
11. Privacy Policy
Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information. By using our
services, you consent to the practices described in our Privacy Policy.
12. Limitation of Liability
• Delivery Delays and Errors: Minutego Grocery Limited is not liable for delays or errors caused by factors beyond
our control, including weather or third-party vendor issues.• General Disclaimer: To the maximum extent permitted by law, we are not liable for any indirect, incidental, or
consequential damages arising from your use of the platform or services.
13. Indemnification
You agree to indemnify and hold harmless Minutego Grocery Limited and its employees, affiliates, and partners from any
claims, liabilities, or expenses resulting from your use of the platform or breach of these Terms.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of [Insert Jurisdiction]. Any disputes arising from these Terms or your use of the
platform will be subject to the exclusive jurisdiction of the courts in [Insert Jurisdiction].
15. Changes to Terms & Conditions
We reserve the right to amend these Terms at any time. Changes will be effective upon posting on our platform, and we will
notify users through the platform or by email if significant changes occur. Continued use of the platform following changes
constitutes acceptance of the new Terms.
16. Contact Information
For questions or concerns regarding these Terms, please contact us at:
Minutego Grocery Limited
75 Highbridge Street, Waltham Abbey, United Kingdom, EN9 1BH
Email: [email protected]
Phone: +44 7454 754046
Acknowledgment
By using our platform, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
