Delivery Policy of Minutego Grocery Limited
Effective Date: 27.10.2024
Minutego Grocery Limited (“Minutego,” “we,” “us,” or “our”) is dedicated to providing a reliable and efficient grocery delivery
service. This Delivery Policy outlines the terms and conditions governing the delivery of orders made through our platform,
including our website and mobile applications. By placing an order with us, you agree to the terms outlined in this policy.
1. Delivery Areas
Minutego Grocery Limited currently offers delivery services within specific geographic areas. Delivery availability depends on
the delivery address provided at the time of ordering. Please check our platform or contact customer support to confirm if your
address is within our delivery area.
2. Delivery Options and Times
• 20-Minute Delivery Guarantee: Minutego offers a 20-minute delivery guarantee for locations within a 2-mile radius
of the selected store. Delivery times may vary based on location and other factors; however, for orders to addresses
within this 2-mile radius, we guarantee delivery within 20 minutes.
• Same-Day Delivery: We also offer same-day delivery for locations outside the 2-mile radius, subject to availability
and scheduling. Orders placed within our cut-off times will be delivered on the same day, and those placed outside
the cut-off may be scheduled for the next available delivery window.
• Scheduled Delivery: Customers may choose a specific delivery date and time window when placing an order, based
on availability in their area.
3. Delivery Fees
Delivery fees are calculated based on the delivery location, selected delivery time, and order size. Applicable delivery fees will
be clearly stated at checkout before order confirmation. Additional fees may apply for remote locations or for expedited delivery
requests, where available.
4. Delivery Process
• Order Tracking: Once your order is out for delivery, you will receive a notification with tracking information where
available.
• Delivery Address: Please ensure that the delivery address provided is accurate and accessible. Minutego Grocery
Limited is not responsible for delays or failed deliveries resulting from incorrect or incomplete address details.
• Receiving the Delivery: Customers must ensure that someone is available at the delivery location to receive the
order during the scheduled time. For age-restricted products, a valid ID may be required upon delivery to verify the
recipient’s age.
5. Missed Deliveries
If a delivery attempt is made within the scheduled time window and no one is available to receive the order, the following
options apply:
• Redelivery: You may contact our customer support to arrange a redelivery, subject to additional fees and availability.
• Cancellation: If redelivery is not possible, the order may be cancelled, and no refund will be issued as per our no-
cancellations policy.6. Unforeseen Delays
While we strive to meet the scheduled delivery time, unforeseen circumstances such as extreme weather, traffic disruptions, or
operational constraints may result in delays. In such cases, we will inform you as soon as possible and work to deliver your
order at the earliest opportunity.
7. Contact Information
For questions or assistance regarding your delivery, please contact our customer support team at:
Minutego Grocery Limited
75 Highbridge Street, Waltham Abbey, United Kingdom, EN9 1BH
Email: [email protected]
Phone: +44 7454 754046
Acknowledgement
By placing an order with Minutego Grocery Limited, you acknowledge that you have read, understood, and agree to this
Delivery Policy.
